100% Quality Product - Most Trusted Food Brand from Kerala
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Take a minute to see the FAQ section below, we hope it will answer some of your common queries. In case you still haven't found your answer, here's how you can contact us:

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+91 944 644 3333

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Frequently Asked Questions

  • Generally Asked Question
  • Quantity Related Question
  • Shipping and Order Tracking
  • Return, Exchange & Cancellation
  • Modes of Payment
  • Gift cards and Coupons
Double Horse is a renowned brand that offers a wide range of FMCG products including culinary pastes, health products, instant mixes, premium rice, and more. We are committed to providing high-quality, authentic products to enhance your culinary experiences.
Double Horse has been a trusted name in the FMCG sector for over 60 years, bringing tradition and taste to kitchens around the world.
Our products are made from carefully selected ingredients, ensuring the finest quality and authentic taste. We combine traditional recipes with modern manufacturing processes to bring you the best of both worlds.
Double Horse products are available in various retail stores and can also be purchased online through our website. Use our store locator feature to find the nearest store to you.
Yes, we offer bulk purchasing options for our customers. Please contact our sales team for more information on bulk orders.
Yes, there is a minimum order quantity of RS 150 for online purchases.
To change the quantity of an item in your cart, go to your shopping cart, update the number in the quantity box for the item.
We offer standard and expedited shipping options. Shipping times and costs vary depending on the destination and the size of your order.
Orders are typically processed within 1-2 business days. Shipping times vary based on the chosen shipping method and destination.
Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
If your order has not arrived by the expected delivery date, please contact our customer service team for assistance.
We accept returns within 30 days of purchase if the product is unopened and in its original condition. Please contact our customer service for a return authorization before sending any products back.
If you need to exchange a product, please contact our customer service team who will guide you through the process.
You can cancel your order within 24 hours of placement by contacting our customer service team. If the order has not been shipped, we will cancel it and process a full refund.
We do not charge restocking fees for returns or exchanges.
We accept all major credit cards, debit cards, net banking, and UPI payments.
Yes, our website uses SSL encryption to ensure that your personal and payment details remain secure.
Yes, net banking and UPI are accepted modes of payment on our website.
Gift cards can be purchased directly through our website. Simply choose the amount you would like to gift, and follow the checkout process.
Our gift cards are valid for 1 year from the date of purchase and can be used to buy any of our products online.
Enter your coupon code in the 'Discount Code' field at checkout, and the relevant discount will be applied to your order total.
Please ensure that the coupon is valid , if valid you can contact our customer service team for assistance.