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Frequently Asked Questions
Generally Asked Question
Quantity Related Question
Shipping and Order Tracking
Return, Exchange & Cancellation
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Our brand double horse sells a variety of fast-moving consumer goods (FMCG) such as premium rice, instant mixes, health items, and culinary pastes ready-to-cook and ready-to-eat items that promise quality and healthy eating habits. Our dedication lies in offering genuine, premium products that will elevate your culinary adventures.
For more than 60 years, double horse has been a reputable brand in the FMCG industry, delivering taste and tradition to kitchens all over the world.
Our products are made from carefully selected ingredients, ensuring the finest quality and authentic taste. We combine traditional recipes with modern manufacturing processes to bring you the best of both worlds.
For assistance in locating double horse products near you, please call us at +91 944 644 3333. Our team will be glad to guide you to the nearest store or provide you with the best options to purchase our products.
Yes, you can place bulk orders with Double Horse.For assistance with bulk orders, you can call + 91 944 644 3333.
Yes, there is a minimum order quantity of RS 150 for online purchases.
We offer standard and expedited shipping options. Shipping times and costs vary depending on the destination and the size of your order.Online Delivery is currently available only in India.
Orders are typically processed within 1-2 business days. Shipping times vary based on the chosen shipping method and destination.
Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.
If the scheduled delivery date for your order has not been met, please get in touch with our customer support team for help.
If the item is unopened and in its original packaging, returns are accepted within 30 days of the original purchase date. Before returning any merchandise, please get a return authorization from our customer service.
If you need to exchange a product, please contact our customer service team who will guide you through the process.
Please get in touch with our customer support team so they can walk you through the procedure if you need to exchange a product.
Within 24 hours of placing your order, you can cancel it by contacting our customer support staff. Order cancellation and full refund processing will occur if the order has not yet been sent.
We do not charge restocking fees for returns or exchanges.
All popular debit and credit cards, net banking, and UPI payments are accepted.
Yes, SSL encryption is used on our website to protect your personal information and payment details.
Sure, we offer UPI and net banking as payment methods on our website.
Enter your coupon code in the 'Discount Code' field at checkout, and the relevant discount will be applied to your order total.
Please make sure the coupon is still valid. If it is, you may get help from our customer support staff.