Refund Policy

This Refund Policy is an integral part of the terms and conditions governing your use of www.doublehorse.in. Please read this policy carefully before making any purchases on the site.

Refund Process:

•         Initiating a Refund:
  • If you wish to request a refund for a product purchased on www.doublehorse.in, you must contact our customer support team within 15 days from the date of delivery.
•         Eligibility for Refund:
  • Refunds are applicable under the following circumstances:
  • The product received is damaged or defective.
  • The wrong product was delivered.
  • The product received does not match the description on the website.
•         Conditions for Refund:
  • To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.
    • Refunds are not applicable for:
    • Products damaged due to misuse or negligence.
    • Products with signs of wear and tear.

Refund Process:

•         Contact Customer Support:
  • Reach out to our customer support team at customercare@manjilas.com or +919446443333 to initiate the refund process.
•         Provide Necessary Information:
  • When contacting customer support, please provide your order number, a clear description of the issue, and any supporting documentation such as photographs.
•         Evaluation and Approval:
  • Our team will evaluate your refund request. Once approved, you will receive instructions on how to return the product.
•         Return of Product:
  • Ship the product back to the address provided by our customer support team. Please ensure that the product is securely packaged.
•         Verification and Refund:
  • Upon receiving the returned product, we will verify its condition. If the conditions for a refund are met, the refund will be processed through the original payment method.

Timeline for Refund:

• The timeline for processing refunds may vary and is subject to the payment gateway’s processing times. Typically, refunds are processed within 7 Working days from the date of receiving the returned product.

Contact Information:

For any queries or assistance regarding refunds, please contact our customer support at customercare@manjilas.com or +919446443333.

Note:

• This Refund Policy is subject to change, and any updates will be reflected on www.doublehorse.in.

Thank you for choosing www.doublehorse.in.